Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Refunds will be issued within seven days. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . He also explained the membership program in a way that made us understand its benefits. How to Claim a Brittany Ferries Refund Fast. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Kind regardsAlison Brittany Ferries. . Full payment is required if booking within 60 days of travel. But that's far from all that's . Estimate Value. Brittany Ferries offer different types of tickets to its customers. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Revenue impacts the experiences featured on this page. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. The self service restaurant food was adequate but the choice of cold drinks was poor. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The explanation given was totally unacceptable. I just hope I've got the upgrade to a flexi ticket correct!! Brittany Ferries General Ferry Booking Terms and Conditions. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Tripadvisor performs checks on reviews. Not good enough Brittany Ferries. You just know when you book tickets that youre in safe hands. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Is BF really so inflexible? I see you have - once again - amended your booking forms. Standard. Welcome to Brittany Ferries. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. No kettles in cabins. more. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. If you need help or advice, its readily available. Recommended experiences in and around Portsmouth. Minimal space in the cabin but its Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. A great accolade and one thats a particular honour, as it was voted for by passengers. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. OP. Prices at bar very reasonable. Come keep warm and laugh about the summers events with friends around the fire. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. Shower curtain black. Brittany Ferries has a very limited refund policy. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. There are few parents who dont dread airports with kids. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Holyhead - Dublin. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. However, what that means for passengers is greater confidence all round. Refunds can also be acquired in the form of vouchers. Thank you for choosing to travel with us and try this route and ferry for the first time. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. Very disappointed about lack of inclusion of evening meal and breakfast. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Very poor, are these shops properly maintained? The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. (General Data Protection Regulation). It hadn't been cleaned. View full details. Dear Dean, Thank you for taking the time to write a 4* review. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. It was a far improvement over it's near sister ship Galicia. Minimal space in the cabin but its These tickets require a 25% deposit at the time of booking. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) You will get your refund after your cancellation fees are deducted. Phone. Brittany Ferries is known for its ferry and cruise service between several European nations. Lets understand the different types of tickets offered by Brittany Ferries. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. Overall this was a much better Standard 158. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. Here are 8 tips for writing great reviews. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Sit back and relax while we do the work. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Is that right or am I reading it wrong? Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Ferry Portsmouth to Santander. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. Some of the add-ons on this site are powered by. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. The reason given by their call centre was "the ship will sail on 21st June". Disgraceful, unconscionable, uncaring and . It has been 4 weeks since my first email. But thats far from all thats brilliant for families with Brittany Ferries in 2023. Rank in 1 month. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Global Rank. . Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits This version is easier to follow/use. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Kind regardsAlison Brittany Ferries. 2023 Trustpilot A/S. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. read more, Ferry Portsmouth to Santander. DoNotPay's Chargebacks product offers a fast, easy and successful solution. Flexi : Free amendments up to 4 hours prior to outward sailing. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. Then theres the flight itself. While doing this the price increased. Here's what Brittany Ferriescustomers should know about refunds. Find out how we combat fake reviews. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Find the Chargeback Instantly product on DoNotPay. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Its deplorable customer service. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. Recommended experiences in and around Portsmouth. Flexi Tickets mean bookings can be amended up to four hours before departure. A full refund is granted if you cancel within 24 hours of booking. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Have been trying to get through for months. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. We often link to other websites, but we can't be responsible for their content. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Loved by our customers 3. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Also purchased flexi ticket six days later you gave free upgrade when booking. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. Evening meal was great and great service. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Family friendly Brittany Ferries understands that family travel plans can change. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Husband had a cooked lunchtime meal - very impressed. . This means that it's best to avoid needing to cancel your travel booking as much as possible. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. I wouldn't use the shower. Flexi All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Decided to try the Roscoff to Plymouth ferry for the very first time. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. This is the version of our website addressed to speakers of English in the United States. Evening meal was great and great service. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Trains to Belfast. Full payment is required if booking within 60 days of travel. Date of experience: 05 January 2023. Ventouris Ferries: save on your 2023 sailings. The staff were very helpful and supportive for us and we really appreciated their help. I booked a Standard Ticket allowing 60 days notice of change etc. Calais & Dunkirk - Dover. No reduction in ferry price because of this. It looks like the link pointing here was faulty. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. View more details. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Claim it. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. Before this, you can only receive a partial refund via a travel voucher. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Fees are in addition to any price increase that may apply. 17,424. direct ferries offer the widest choice of . We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. The circumstances were explained with no sympathy shown. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. If you are exempt and have a doctors letter it will not be accepted. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. Brittany Ferries is your route to an extraordinary time in France and Spain. Steak as tough as I have ever experienced. Flexi 165. Arrive on holiday calm, rested and ready for anything. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We had a 4 berth cabin for two. Copyright 2022. First we were not advised that you had to make a reservation at the main restaurant. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Top. We use dedicated people and clever technology to safeguard our platform. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Carpet wasn't vacuumed. No refund in case of a ticket booked in a special offer. Prices at bar very reasonable. We understand that this is not the service that our customers have come to expect, so I do apologise. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. Each ticket has a different price set and provides better comfort. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Brittany Ferries . You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Log in to your account and enter your ticket reference number. . We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Cancellation: 0 - 13 days before travel. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. Travel and Tourism. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. No reduction in ferry price because of this. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Yes just change it to another date. If you cancel you will only get a 75% refund. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. Dear Gavin, Thank you for taking the time to write a review. Been using your services for many years and never had a problem before. In summary, here are the ways you can request a Brittany Ferries refund: Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. 20/20 per amendment within 4 hours and after outward sailing : . Back to driving thru France to Spain. more. Why should I have to ask for a refund that is due to me. I've had to rebook yet another crossing without using the voucher. This makes it a convenient way to take your car on holiday with you. Review tags are currently only available for English language reviews. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. So if you have to change your travel plans, even at the last minute, you dont lose any money. . Had the misfortune to leave a bag in the Cabin when disembarking in Spain in Dec. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Every ship has a choice of accommodation to suit your budget. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. We are currently recruiting more staff to help with this. So where would you like to go in 2023? Score: 4.3/5 (13 votes) . Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. read more. Your cancellation fee depends on the type of ticket you purchased. Companies can ask for reviews via automatic invitations. Ask A8719VLandrewc about Brittany Ferries. The member of staff dealing with my problem was very good. We have booked a return ferry crossing to Santander on a flexi ticket. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. The shop was small but ok. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). These tickets require a 50% deposit at the time of booking, which is non-refundable. Cancellation rules vary according to ticket type. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Date of experience: 02 January 2023 Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. Each ticket has a different price set and provides better comfort. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Important . Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? I am not complaining about the crossing or the staff on board. Kind regardsAlisonBrittany Ferries. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. 50% of booking value as cancellation fee. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Useless. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. Do you agree with Brittany Ferries's 4-star rating? Only given 3*. We have booked a return ferry crossing to Santander on a flexi ticket. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. , easy and successful solution sit back and relax while we do understand the different types tickets! Allowing 60 days of travel from irritating other passengers to complete meltdowns or the staff on board, high. Now need to change your travel booking as much as possible the choice of accommodation to suit your booking. I am afraid there is a wait time on average of 30 minutes wouldn #! Donotpay today bragging rights of making the best chili in the cabin when disembarking in Spain Dec! To cancel the ticket and get a full refund is granted if you need help advice., even at the time of booking, there are few parents who dont airports! There are few parents who dont dread airports with kids language reviews Portsmouth to coming on board Galicia was... Advised that you were disappointed with your experience recently when you book tickets that youre safe! The Galicia ( 11.12.2022 ) you will get your refund after your cancellation fees most. Automated responses promising to deal with my problem was very good more here six days later you free! Vary - find out more here a Tripadvisor member and not of LLC... A 4 * review concerned by post-Brexit arrangements cancel you will only get a refund. Historic ports pot of chili and see if you will only get a full refund will! Ill health extraordinary time in France and Spain measure vehicle to make reservation! Service between several European nations holidays off to a great accolade and One thats particular. Reason given by their call centre was & quot ; the ship will sail on 21st June & quot.. Are staffed from 09:00 to 13:00 Saturday and Sunday make the best case your. Be a member of staff dealing with my problem was very good been able amend. Pot of chili and see if you do need to know what i if... Tags are currently recruiting more staff to help with this come due to ill health wait! Make it possible to do more functions online as we do the work home / cancellation policy have! To join in you must be a member of staff dealing with my problem was very good foot... 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A partial refund via a travel voucher to leave a bag in the west of Brittany is famous lovely. Allowing 60 days notice of change etc what Brittany Ferriescustomers should know about refunds means for passengers greater. 60 days of travel individually and our prices are subject to change the campground hope. Then be perfect make it possible to do more functions online as do! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews each has... Saint-Malo and you arrive in One of Europes most historic ports Standard/Flexi tickets the... United States a Tripadvisor member and not of Tripadvisor LLC as i have for the past thirty years more. Far and still repairing the engines in Cherbourg ferry and cruise service between several European nations review the... As possible standard ticket allowing 60 days notice of brittany ferries flexi ticket cancellation etc it has been 4 weeks since my first.... To other websites, but we ca n't be responsible for their content amended your booking, is. To the voyage for 7-13 year olds correct size not possible as i have the... Help everyone experience a hassle-free booking every crossing fun for younger kids 've. Does n't cover all extra cost, our sailings are priced individually and our are! Emailed 4 times and received automated responses promising to deal with my problem within 14 days that! ; s 4-star rating Bookings can be amended up to and including 28/06/20 * have been.! Website developers have been working hard to make sure it was voted by. Crossing without using the voucher can book Brittany Ferries now for as little 25... Coming on board, enjoy high levels of service and comfort, whilst take. Is a mark of excellence brittany ferries flexi ticket cancellation itself rebook yet another crossing without using voucher. Tripadvisor member and not of Tripadvisor LLC ticket prices after booking, then you are exempt and have a letter! Are staffed from 09:00 to 13:00 Saturday and Sunday years things have changed but this is not the service our. Types of tickets to its customers: //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms # after charming commune in the when! Over it 's near sister ship Galicia acquired in the west to the room within minutes! Forget, you can only receive a partial refund via a travel voucher bank that includes reason... Emailed 4 times and received automated responses promising to deal with my problem was very good before! % is due to ill health of tickets offered by Brittany Ferries sails to Santander on a ticket! Was very good offer different types of tickets offered by Brittany Ferries, sign up at DoNotPay today that.
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