Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. If your return date is not yet known, open return tickets provide flexibility. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Adult fares are applicable to all passengers aged 2+. The National Express website uses cookies. Fema Is-800. Complete your job requirements here. Manage my booking. If you do not require flexibility, our online only restricted fare is a great choice. Book a hotel with Holidays by National Express, 5 reasons why students should travel with National Express, simplylog in or registerwith My Account. Calls to this number are charged at local rate. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. tour operators and travel agencies). Unaccompanied children will not be carried. With our new Virtual Assistant function, you can get instant answers to a host of common questions, such as; To use our Virtual Assistant, click the blue icon located towards the bottom right of the page and you can eitherlog in using your Facebook account, or choose 'Continue as Guest'. Book tickets & track your coach anytime, anywhere. Find different ways that you can book a journey, claim special offers and read fee information. We are adding new updates all the time so keep checking back to see what we have added! If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. We are working hard to get our normal response times back on track as soon as possible. Please search our FAQs which cover everything from our safety measures to ticket and travel information. Adult fares are applicable to all passengers aged 2+. Coach Tracker. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. This may be due to network issues or web permissions. The National Express website uses cookies. If you booked your flight on sunexpress.com or with an agency please enter your last name and your booking confirmation number in order to check and manage your booking details. (calls to this number are . The quickest way to amend your ticket is by using My Account, your one-stop area for booking, amending and personalising your travel. Unaccompanied children will not be carried. Call or get in touch online Calls to this number are charged at local rate. 1 in 9 people in the UK used a National Express service in 2018 and were proud to have the most professional drivers, the safest vehicles, and the best customer service in the business. You can also save your details and marketing preferences to checkout faster next time you buy a ticket. Calls to this number are charged at local rate. Face coverings - Wearing a face covering is now a personal choice on our services. Benefit from exclusive discounts on your favourite journeys. #6. Failure to do so, may result in the full adult fare being charged. To book any assistance, please complete the travel assistance form. By continuing to access the site you are agreeing to their use. Unaccompanied children will not be carried. Calls to this number are charged at local rate. Search flights Book a . Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. To see a list of accessible coach stops please click here. Should be booked as Children. Please use the feedback option on right hand side of the page if you see something you think could be improved. Should be booked as Children. This may be insurance bought through your employer, By completing the quotes form or calling the above number ,. Learn more about cookies. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Log in to My Account and view your ticket information. It's a great way to save some money when you make the same journey more than three or four times a week. If you don't already have an account you can create one using the same email address you used to book your tickets and then link your ticket to your account by entering your ticket number. To continue to amend or view your tickets, please use the My Account area of our website. Be the first to find out about our latest competitions, the exciting prizes you can win, and how to enter. Can I buy a ticket on the coach? UK Europe * Average savings on Advance fares booked at least one week before day of travel vs Anytime fares purchased on day of travel. For more information please visit ourUK luggage policy. Our aim is to create an accessible service that is inclusive of all our customers and their needs. To see a list of accessible coach routes please clickhere. (sms or chat based messages are not permissible). Failure to do so may result in the child being required to pay the full fare for the journey on that day. Select a return within 3 months of your outward travel. No Coachcard discounts are applicable on this fare type. O'Fallon Serving St Charles County since 2007. , O'Fallon, IL 62269 Location hours are from : 7:00AM to 7:00PM. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. For more information on our process of refunding tickets, as well as certain add-ons, please visit our refunds & amendments page. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Hand luggage needs to be capable of being stored safely in the overhead rack or beneath the seat. Please call us 36 hours prior to travelling to check the latest status. Open returns are not available on European journeys. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. To see a list of accessible coach routes please clickhere. National Express operates a 24/7 media relations service every day of the year with an on call service operating for urgent media enquiries out of office hours. If you have purchased a ticket but do not have an account with us yet, you can register for an account using the same email address you used to purchase your ticket to view your ticket or make an amendment. No booking fee with My Account Save 1 on your ticket purchase Personalise your journey Reserve your favourite seat or add extra luggage Amend travel Make amendments to your journey with ease Checkout faster 1h20. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Manage your National Express booking 3,872 views Jan 30, 2017 20 Dislike Share Save National Express 3.07K subscribers Find out how to amend your National Express Coach ticket online. National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD. If you miss your coach, your ticket will no longer be valid and a new ticket must be purchased. Your ticket will be delivered from tickets@nationalexpress.com or sales@nationalexpress.com. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). We work hard to run a punctual service with timetables that factor in the time of day and a 24-hour network control centre managing coaches when they are out on the road. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. We're here from 8am to 10pm Monday to Sunday to answer your questions on Facebook. Simply register or login to My Account, go to Manage Preferences and click yes on Marketing. To cancel your ticket and obtain your cancellation reference please call us on 03717 818181, or see our. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Due to an unexpected increase in customer contacts, its, unfortunately, taking longer than normal for us to respond. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. If you have purchased a ticket but do not have an account with us yet, you can register for an account using the same email address you used to purchase your ticket to view your ticket or make an amendment. Full refund and cancellation if you cannot travel* You can make changes to your booking without a fee** Refunds must be made at least 24 hours prior to the original outward journey. Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1 year validity and get unlimited travel in both directions. The price of your ticket is dependent on when you're looking to travel, your age, who you're travelling with and how far in advance you book. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Make sure this fits by entering your model number. Failure to do so may result in the child being required to pay the full fare for the journey on that day. If you missed the outward journey you may still use the return portion of the ticket. Disabled children should be booked as children rather than 'Disabled'. Please note, you may be required to show proof of age at any point during your journey. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. If you continue to browse, we consider you accept this use. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Excludes bus. Unaccompanied children will not be carried. Our General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. You can easily change and cancel any flight tickets you have purchased via our web site, call centre or mobile applications, or carry out other transactions such as buying additional services and changing your contact details by entering your PNR number and full name. Open returns are not available on European journeys. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Inspire is the perfect place for travel ideas, news and more Access your ticket information and make amends (calls to this number are charged at local rate). Want the latest news and updates from our social media team? The following services are offered: Online check-In Fare upgrade Seat reservation Book premium meals travel insurance beyond its 14 day cooling-off period). You can check your fare type on your ticket. Follow the link below to start the process or you can purchase your Season ticket from any of ourNational Express Travelshops. Contact Us. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. The brand new National Express Coach app makes managing travel on your mobile easy. Call or get in touch online Can you text my reservation number to me? As we are now constantly updating our My Account experience, we will be retiring the old Manage My Booking system in the coming weeks. You may not travel to/from another location on this ticket. - Tickets booked through. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Am I charged a fee for cancelling? Learn more about cookies. Travel with the nation's number 1 coach company; book direct on our website for the best deals! We do everything we can to make your journey as smooth as possible from start to finish, and that includes buying and using your ticket. 03717 81 81 81 - (option 3)(lines open 9am - 5pm 7 days a week). The ticket had a QR code and said it was valid for 24 hours prior to the date/time departure of our flight, and 24 hours from the expected arrival time of our flight. We aim to reply to Facebook messages within 24 hours. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Book tickets & track your coach anytime, anywhere. A National Express Season ticket gives you a reserved seat on your daily commute. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. When travelling within the UK, the return journey can be made within 3 months of the outward date of travel. Our current average response times are as follows: *Please note: if you are contacting us regarding a complaint we're really sorry you've had a bad experience with us on this occasion. N. The 10 Most Alligator Infested. You can contact our Assisted Travel Team to talk through any assistance needs on 03717 81 81 81 (lines open 8am - 8pm 7 days a week) or email us at. On select services you can pay 2.00 (per person & per leg) to reserve a seat in rows 2-5 of our coaches. 18 Sep 2012. To see a list of accessible coach routes please clickhere. Cold weather forecast -Our services are currently running as normal. Please note:Restricted tickets are non-amendable and non-refundable. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. This is the direction of travel. Failure to do so, may result in the full adult fare being charged. To see a list of accessible coach stops please click here. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Under the Active journeys section of Manage My Tickets click 'View ticket' in the top right corner. If you're looking for complete peace of mind, choose our fully flexible fare. Call or get in touch online To see a list of accessible coach stops please click here. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. You can cancel your booking up to 15 minutes before your departure time. Children under 14 cannot travel alone unless accompanied by an adult (16+). A National Express Season ticket gives you a reserved seat on your daily commute. The brand new National Express Coach app makes managing travel on your mobile easy. Failure to do so, may result in the full adult fare being charged. By continuing to access the site you are agreeing to their use. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Please select your passenger type first and then add your coachcards. 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